PGW Privacy Policy

Privacy Policy


The Privacy policy covers how PGG Wrightson (PGW) will manage individual customer, employee and third party information to ensure compliance with the Privacy Act.

Key Points

This policy covers:


PGG Wrightson Group – New Zealand Operations

Date of issue

11 February 2015

File retention

PGG Wrightson Corporate Website


This policy is reviewed every 2 years by General Manager Strategy & Corporate Affairs with input from General Managers.

Related Policies and Documents

Privacy Act 1993

Code of Conduct

1. Policy Standard

1.1 Purpose

This policy explains how PGW will manage all personal information from any source in accordance with the Privacy Act 1993 twelve information privacy principles.

PGW is committed to ensuring the privacy of personal information is protected and we strive to uphold the best practice privacy standards in the collection, storage and use of personal information.

1.2 Definition

Personal Information means information about an identifiable individual.

1.3 Scope

This Privacy policy applies to personal information held about individuals. The Privacy Act and this Privacy policy do not apply to information we hold about companies and other organisations as they are not identifiable individuals covered by the Privacy Act. However PGW does keep completely confidential all information that we hold about companies and other organisations regarding their strategies, business affairs, accounts, finance or contractual arrangements.

This Privacy policy covers:

1.4 Privacy Act 1993 Principles

The 12 Privacy Principles can be viewed at:

How PGW complies with the Privacy Principles is set out below.

1.5 Personal information that we collect, and why

Personal information collected by PGW is collected for the purpose of managing customer transactions for products and services, supplier and other third party relationships, and employee relationships.

The personal information we collect differs depending on which of our products and services you are involved in, and may include:

If we request personal information from you and you do not supply it, we may not be able to provide you with the product or service you request. We also sometimes collect information about people who are not our employees or customers as part of providing a product or service, for example the other party to a sales transaction that you are involved in.

1.6 How we collect personal information

Whenever possible, we collect personal information directly from you. Collection occurs when you first apply or request a product or service from us or start work with us, also during the course of our relationship with you we may continue to collect personal information. Information may be collected in various ways, such as mail, internet, telephone, face to face conversation, email, and in various formats such as forms, letters, electronic file notes and recorded conversations. Customers will be identified by a PGW customer number and password (if applicable). Employees will be identified by a PGW employee number and password (where applicable).

We may also collect personal information from other people, organisations and sources, such as when collection from you is impractical or where you have consented to us collecting it from someone else. These may be parties related to PGW or third parties such as your agent, where you have appointed an agent to act on your behalf in dealings with us (e.g. a broker or lawyer), or employment referees that prospective employees have given us.

1.7 Where we store personal information

PGW stores customer and employee personal information in a number of locations, including:

These storage mechanisms may be managed internally by PGW and held locally in New Zealand, or they could be managed by a third party storage provider with whom PGW has a contractual relationship and be held on a server locally or overseas.

1.8 PGW’s storage security procedures

PGW will take all reasonable steps to store your personal information safeguarding against loss, misuse and disclosure, such as:

PGW cannot guarantee that your personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur. If we provide you with any passwords or other security devices it is important that you keep these secret and confidential and do not allow them to be used by any other person. Please notify us immediately if the security of these devices is breached to prevent the unauthorised disclosure of your personal information.

1.9 Keeping personal information complete, up to date and accurate before we use it

PGW will not use any personal information about our customers or employees without taking reasonable steps to ensure that the information is up to date, complete, relevant and not misleading.

Please take care when submitting personal information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.

If you believe that any of the personal information that we hold about you is not accurate, complete or up- to-date, please let us know.

1.10 How long we can keep personal information

PGW will keep personal information about customers or employees for as long as they continue to hold that relationship with PGW.

Thereafter, personal information will not be used after six years of the termination of the relationship, unless required by law.

1.11 What we can use personal information for

Personal information will be used by PGW in association with any past or future sales, transactions, interactions or proposals between PGW and the customer or employee including to:

1.12 When we can disclose personal information

PGW will not give personal information to a third party unless:

In general, PGW does not sell, rent or otherwise disclose information about you to third parties without your consent. However, there are exceptions. PGW may disclose your personal information to third party service providers so that they can provide certain contracted services to PGW, such as IT support or programming, hosting services, telephony services, fulfilling orders, delivering packages, mailing or sending of documents to you electronically or otherwise, processing payments including Rewards Cards payment and providing fraud checking services.

We prepare anonymous, aggregate or generic data (including "generic" statistics) for a number of purposes, including for product and service development, business promotion and research purposes. As we consider that this is not personal information, we may share it with any third party (such as our suppliers, advertisers, industry bodies, the media and/or the general public).

1.13 Allowing the person who is the subject of the information to access personal information

Any individual is entitled to confirmation from PGW as to whether we hold personal information and are entitled to request a copy of that personal information, which will be provided within 20 working days if it is readily retrievable.

To protect the privacy of our customers, PGW will verify our customer is who they say they are before we provide access to or change information.

Any requests made by an agent on your behalf (such as a lawyer or broker) must be accompanied by a written authority from you authorising that particular agent to act on your behalf.

Any requests from outside of PGW for access to personal information should be made to the General Manager Strategy & Corporate Affairs.

Any requests from PGW employees for access to personal information should be made to the General Manager HR.

The Act outlines circumstances under which we may refuse to allow you access to some or all of your personal information. In such cases, we will give you a reason for our decision.

1.14 Correcting personal information

Individuals have the right to request access to personal information we hold about them, and request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information.

1.15 Unique identifiers

A “unique identifier” is a tag that does not use the individual’s name. PGW will only assign a unique identifier, eg a customer account number or employee number, if this is necessary to enable us to carry out our functions effectively.

1.16 PGW mailing lists

PGW may use your information to provide you with newsletters and other communications by post, email, telephone and/or text message, if you have provided your prior consent or we are otherwise permitted to do so under applicable law.

You can change your marketing communication preferences at any time:

1.17 PGW’s websites

From time to time, PGW may enable third parties to advertise on its websites. If the link is followed to the third party website from the PGW website, the website privacy policy of that third party applies, and PGW accepts no liability for breaches of privacy once such a link has been followed.

PGW’s websites collect the domain names, not the email addresses of visitors. Our web server may require you to place a “cookie” (small data file) on your computer’s hard drive, in order to track statistical information about navigation to and throughout certain areas of the site. If you are just surfing and reading information on our website, then we collect and store the following information about your visit:

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.

Some of our online services may allow you to upload and share messages, photos, video and other content and links with others and/or create a publically accessible profile for your account. For example:

You should not expect any information that you make available to others via PGW's online services to be kept private or confidential. Content and links that you share might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such services.

1.18 Monitoring communications

PGW may monitor and record communications we receive, including recording and storing phone calls. This may be done for quality and training purposes to improve the service that we provide, to ensure compliance with our practices and procedures and/or to provide evidence of a transaction such as where a contract is entered into, or a claim is made.

2. Clarification and Breaches

2.1 Clarification

Further clarification of this policy can be obtained from:

2.2 Breaches of policy

If you want to report a suspected breach of your privacy or you do not agree with a decision regarding access to your personal information, please contact us. We have an internal complaints process to address such issues and will promptly acknowledge and investigate complaints.

Any enquires or complaints can be made direct to the PGW managers outlined in section 2.1.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the office of the Privacy Commissioner phone toll free 0800 80 39 09.